We understand that paying veterinary bills can sometimes be difficult to pay, especially if an unexpected accident or illness occurs. Pet insurance greatly assists with reducing these costs and we always encourage you to consider taking this out.

All invoices are to be paid in full at the time of consultation or discharge of your pet from hospital.

Patients being admitted to hospital for medical or surgical procedures will always be given a cost estimate.

A Procedure Consent Form is required to be signed on hospital admission. When signing this form you agree to make payment of the invoice in full when collecting your pet from our clinic.

Any difficulty with payment must be brought to the attention of staff when a booking is being made or on admission of your pet to hospital. For invoices where you are unable to pay the invoice in full we will offer you Vetpay.

Vetpay is an online credit provider which enables you to make a small deposit on the day of the invoice and then make fortnightly payments from your bank account for the balance.

Find out more information online at vetpay.com.au

You can proceed with the pre-approval process yourself, or our staff will undertake the process fully on your behalf. Vetpay is available for invoices over $300.

You will need to:

  • Have a good credit rating
  • Provide proof of identity such as Driver’s Licence and Medicare Card
  • Provide bank account details
  • Be able to pay a deposit of 10% (invoices under $1500) or 20% (invoices of $1500 or more)

If more funds are approved than are required any unused approved balance can be used at a later date. You only repay what you have used. Unused approved funds can be accessed at any participating Vetpay Veterinary Clinic. Please feel free to discuss procedure costs with us - we will always do our best to keep fees as fair and reasonable as possible.